SALAKO ADEPEJU O.

Managed and updated customer accounts, ensuring accurate record-keeping and data integrity for a diverse client portfolio.

Prepared and processed loan contracts, facilitating timely disbursement and compliance with lending regulations.

Registered collateral on the NCR platform and validated clients' credit reports, effectively mitigating financial risk in loan approvals.

Booked loans and opened new customer accounts, contributing to seamless service delivery and efficient client onboarding.

Managed branch imprest and ensured accurate record-keeping, supporting operational efficiency and financial transparency.

Built sustainable relationships and trust with customers, improving satisfaction and loyalty through proactive engagement and effective communication.

Handled diverse customer complaints, providing appropriate solutions and alternatives within defined time limits to ensure high resolution rates.

Followed communication procedures, guidelines, and policies, maintaining consistent service quality and brand integrity across all interactions.

Provided comprehensive administrative support by managing phone calls, emails, and other communications, enhancing departmental operational efficiency.

Performed daily opening and closing duties, accurately counting money, balancing registers, and reconciling discrepancies to ensure financial precision.

Ensured strict compliance with all company policies related to cash handling procedures, minimizing financial risk and errors by 10%.

Handled customer complaints and inquiries in a courteous and efficient manner, enhancing overall customer experience and satisfaction.

Operated cash register and accurately processed payments, returns, and exchanges, maintaining transactional integrity and reducing errors by 15%.

Responded to emails in a timely manner, providing accurate information and ensuring effective client communication and engagement.

Utilized Microsoft Office Suite proficiently for document creation, editing, and management, streamlining administrative tasks and improving efficiency.

Provided comprehensive administrative support for efficient office operations, contributing to seamless workflow and productivity.

Supported clients through personal document management, calendar organization, and collateral preparation for meetings, ensuring smooth operations and preparedness.